HCA 330 - Healthcare Quality and Efficiency

In this course, students will be introduced to, apply, and critique tools and methods for measuring and improving outcomes from both patient and organizational perspectives. Approaches to process and outcome improvement include lean management, six sigma, root cause analysis, value stream mapping, continuous quality improvement, cost effectiveness and cost benefit analyses, decision support, patient and caregiver satisfaction, organizational accreditation processes, and creating a culture of quality.

Credit(s): 4
Offered: spring of odd years.